Most documents that are scanned are now stored in the Adobe Portable Document Format or PDF for short. If you want to be able to edit the documents in Word, Excel or text editing programs, you need a program that can convert your PDF documents to those formats. There are multiple products available that will provide this functionality.
Click on the following link for instructions on doing so using Adobe Acrobat Standard/Professional (Note that freely available Adobe Reader does not offer this functionality)
Converting Scanned PDF Files to Other File Formats
http://tv.adobe.com/watch/learn-acrobat-x/converting-scanned-pdf-files-to-other-file-formats/
Please consider submitting a ticket to enable this feature for your organization.